Biosniper ("we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the BioSniper platform (the "Service").
Information We Collect
Account Information: When you register for BioSniper, we collect your email address. Authentication is handled by Supabase — BioSniper does not store your password directly.
Usage Data: When you are logged in and using the Service, we automatically collect the following information to improve the product experience:
- Page visit records (paths visited, page titles, time spent)
- Feature usage (feature names and frequency of use)
- Search behavior (search queries, result counts, response times)
- Interaction events (clicked elements, action labels)
- Error information (error messages, stack traces, component context)
Session Information: For each visit, we collect a session identifier, browser type (User Agent), device type (desktop/tablet/mobile), screen resolution, and referrer page.
User-Created Content: Analysis strategies, custom analysis Agents, research records, and analysis reports you create on the platform.
How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve the BioSniper Service
- To verify your identity and ensure account security
- To analyze usage patterns and improve product features and user experience
- To generate aggregate statistics (e.g., daily active users, feature usage rankings)
- To detect and prevent security threats, fraud, or abuse
- To respond to your support requests
Payment Processing
BioSniper uses Paddle.com as our Merchant of Record to process all payment transactions. When you purchase a subscription, your payment information (such as credit card numbers) is collected and processed directly by Paddle — BioSniper does not store your payment card information.
As the seller of record, Paddle is responsible for processing payments, collecting sales tax, and handling refunds. For details on how Paddle handles your data, please refer to Paddle's Privacy Policy.
Data Sharing
We do not sell your personal information. We only share your data in the following circumstances:
- Payment Processing: Sharing necessary transaction information with Paddle
- Legal Requirements: When required by law or lawful requests from law enforcement
- Business Transfers: In the event of a merger, acquisition, or asset sale
We do not use your data for third-party marketing purposes.
Data Security
We implement reasonable technical and organizational measures to protect your data:
- Authentication is delegated to Supabase — passwords are not stored by BioSniper
- All data transmission is encrypted via HTTPS/TLS
- JWT authentication tokens have expiration limits
- Analytics data is restricted to administrator access only
- Regular security reviews and updates
Your Rights
Under the GDPR and applicable data protection laws, you have the following rights:
- Right of Access: You may request a copy of your personal data that we hold
- Right to Rectification: You may request correction of inaccurate personal data
- Right to Erasure: You may request deletion of your personal data
- Right to Data Portability: You may request your data in a structured format
- Right to Withdraw Consent: You may withdraw consent to data processing at any time
- Right to Restrict Processing: You may request restriction of processing of your data
To exercise these rights, please contact support@biosniper.co. We will respond to your request within 30 days.
Policy Changes
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the latest revision date. For significant changes, we will notify you via email or in-platform notification.
Contact Us
If you have any questions or suggestions about this Privacy Policy, please contact us:
Biosniper
Email: support@biosniper.co